If you are switching to the service account having previously used this integration without service account enabled, first complete these steps: Service Account Setup for Office 365 or Google.
Next, you'll need to trigger a team-wide, full sync to ensure sync progress goes perfectly.
Triggering a full sync for Office 365 or Google:
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Click Settings in the left nav menu
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Click All Integrations
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Search for and select your integration (Office 365 or Google)
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Click the Connection Settings tab
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Under Full Team Sync, click sync.
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