Past data: Intelligence includes syncing data back 15 months (Intelligence only)
Version History: Engagement version history only keeps the last 20 versions of an asset (Engagement only)
Extra storage costs $0.05/GB/month, and extra bandwidth costs $0.20/GB, unless otherwise stated in your contract. Contact your Customer Success Representative for further information.
Supported Operating Systems & Browsers
Two most recent major versions of iOS
Mac OS X 10.10 +
Windows 11; Architecture x86
Apple tvOS 16.0 +
Browser: Mediafly supports the two most recent major versions of these browsers Chrome, Firefox, Safari and Edge
Outlook add-in: Microsoft 365 ver. >= 16.0.13530.20424 and Windows 11; or, non-subscription Office 2021 or later and Windows 11 (source). Outlook 2013 and Outlook 2016 are not supported.
Virtual Machines
The Mediafly desktop app does not support being installed on virtual machine (eg. VDIs).
Minimum Device Models Supported
iOS - iPhone 6s, iPad (5th Gen), iPad Mini (4th Gen), iPad Air 2
Apple TV 4th Generation
Windows or Mac OS - Models with 2GB RAM, 1.5 GHz Processor
(Certain devices such as Kindle devices, Nook devices, Windows Phones, Windows 86 bit Tablets are not supported)
Quality Standards for Videos
Mediafly's systems can handle videos of most any size, format or bitrate, however, to ensure compatibility it is recommended that video content be delivered in the following spec:
Recommended Video Specs
Resolution: 1280x720, 1920x1080 or 3840x2160
Frame Rate: 23.976, 24, 25, 29.97, 30, 59.94, 60
Bit Rate: 3mbps minimum (6mbps for 3840x2160)
Codec: h264 or h265
Note: Mediafly will generate h264 video encoded at multiple bit rates starting at 512kbps up to 8mbps and less than the input video bit rate for dynamic stream switching on the fly.
Recommended Audio Specs
Stereo:
Codec: AAC
Bit Rate: 128kbps minimum
Channels: 2
5.1 Audio:
Codec: AC3
Bit Rate: 256kbps minimum
Channels: 6
Supported File Types
We support most video and audio file types, as well as PDFs and Microsoft Office files***. Keynote files are supported with additional fee. If you have a question about a specific file type or size, please visit the Mediafly Community.
(Certain file types such as .msg, .gif, txt files are not supported)
Operating system: iOS 12 and later, Safari 12 and later
Device minimum: iPad Air (v1), iPad Mini 2
Additional Notes
* IE11 has been deprecated by Microsoft and no supported by Mediafly - more details
*** Legacy Office Files are not supported, for the best experience resave the Files in a modern Office format such as .DOCX or .PPTX
System Limitations
This document describes the limitations that Mediafly places on various aspects of the system. These limitations are in place to ensure all of our customers are able to have a great experience while using Mediafly.
Users/groups
Type
Limitation
Max number of groups to which a user can belong
300
Content
Type
Limitation
Number of share links
500. Additionally, all share links will be removed 90 days after expiration
Max number of items in a folder
200
Max number of items in a collection
1000
Number of mirrors allowed in a single folder
50. Additionally, mirrors accessible through other mirrors (e.g. mirror a folder that is not a mirror, but inside that folder is another mirror) can cause rendering issues.
Mirroring a mirror item
Cannot mirror a mirrored item
Content - PowerPoint
Type
Limitation
Max embedded video length
10 minutes
Max number of slides
500 slides
Max PowerPoint file size
2 GB
Max number of Collections
200
Visual Output
For best output, avoid long or tall, thin aspect ratios and stick with common, more square aspect ratios like 1:1, 4:3 or 16:9.
Date / Time Auto Field
Not supported
Content - Image
Type
Limitation
Max image size
100 MB
Note: Engagement allows the upload of camera raw files of various types, but will not render a preview for them.
Content - PDF
Type
Limitation
Max number of pages
3000 pages
Max file size
1 GB
Digital Sales Rooms
Type
Limitation
Max Attachment file size
1 GB
Workspaces
Type
Limitation
Max number of embedded videos on a Workspace
1
Tool Builder
Type
Limitation
Global Variables
500
Benefits
500
Challenges
500
Checkboxes
500
Pages
500
Item Sections
500
Investments
500
Video
Type
Limitation
Overlay watermarks
When going to fullscreen on Safari Mobile, videos may not show overlay watermarks. This is because both browsers take over the fullscreen entirely and do not provide Mediafly with the ability to continue to overlay watermarks. We do attempt to present fullscreen on these browsers, but this may not always be possible based on browsers themselves.
Max video file size
20GB
When using Airplay to a non-AppleTV device
Playback speed selection and frame stepping is not supported in this situation.
Extensions
Type
Limitation
Extensions (.mext) files
1Gb compressed and 5Gb uncompressed
Downloads
Type
Limitation
Zip Files in Collections or Folders
500 items or 5GB
Character Limits
Type
Limitation
Company Code
32
Broadcaster
Safe guideline: 100 viewers per broadcast
Practical tested maximum: 300 per broadcast
Technical system-wide capacity: ~1,500 simultaneous viewers across all broadcasts
Note: The limit(s) apply cumulatively, not per stream.
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